QFD-ANALYSIS AS A PROMISING TOOL FOR ASSESSING THE WORK QUALITY OF OUTSOURCER

Abstract

The article covers the issues of using the QFD analysis to assess the impact of the quality of an outsourcer's work on a producer's creation of added value for a consumer and determining the degree of dependence of the manufacturer on the outsourcer. Often, customer requirements are known only to the manufacturer and are not clear to the outsourcer. The QFD-analysis allows forming a package of requirements on the part of the consumer for all participants in the production process of value. We will as well cover the issues of establishing the requirements for technological processes and equipment that will allow choosing a competitive outsourcer. This is all the more appropriate in the context of creating new, more competitive business models, for example, using freelancers. The use of such schemes is always associated with the risk of loss in the quality of work. These questions also can be resolved with the help of the QFD analysis. The task of finding a tool that will streamline the interaction between the consumer, the manufacturer and the outsourcer, will ensure product quality management without losing it through the fault of the outsourcer solved using the QFD analysis method. Based on the theoretical search and generalisation of points of view on the problem under study, using the empirical data of a particular enterprise, the authors concluded that it is advisable to use the QFD analysis to manage the quality of work of all subjects of interaction in the process of creating consumer value